Eliminate distractions and make eye contact
with the speaker.
Nod or use other cues to show you’re
Listen objectively while the person is
Follow the speaker’s lead regarding how
much they wish to reveal.
Restate the speaker’s points, if needed, to
make sure you understood correctly.
Ask questions to prompt the speaker to think
about possible alternatives.
Encourage the speaker and be optimistic.
Stare so intently that you make the speaker
Interrupt or change the subject.
Share your own related stories unless you’re
Plan your own response while they are
speaking and fail to hear everything.
Pry, or try to get the speaker to divulge things
that are too personal.
Continuously repeat the speaker word-for-word.
Offer your own opinions, unless you have
expertise that will help provide a solution.
Be unrealistic or offer false enthusiasm.
Repeat to anyone what you were told in