LISTENING TIPS

DO

 Eliminate distractions and make eye contact

 with the speaker.

 Nod or use other cues to show you’re

 listening.

 Show empathy.

 Listen objectively while the person is

 speaking.

 Follow the speaker’s lead regarding how

much they wish to reveal.

 Restate the speaker’s points, if needed, to

make sure you understood correctly.

 Ask questions to prompt the speaker to think

about possible alternatives.

 Encourage the speaker and be optimistic.

 Ensure confidentiality.

DON'T

 Stare so intently that you make the speaker

uncomfortable.

 Interrupt or change the subject.

 Share your own related stories unless you’re

asked.

 Plan your own response while they are

speaking and fail to hear everything.

 Pry, or try to get the speaker to divulge things

that are too personal.

 Continuously repeat the speaker word-for-word.

 Offer your own opinions, unless you have

expertise that will help provide a solution.

 Be unrealistic or offer false enthusiasm.

 Repeat to anyone what you were told in

secrecy.

BEST WISHES................!!!!!

-DEEPALI AGRAVAT